Items purchased on thisistheshoreline.com are eligible for store credit, exchange or refund on all full-price items within 14 days of the time of delivery.

Merchandise must be returned in the same condition in which it was shipped: new, unused, unworn, unwashed, unaltered and undamaged, with all original packaging and hang tags attached.

• All items marked final sale are not eligible for return.
• Returns are accepted at our discretion. Items that do not meet the criteria above will not be accepted and will be sent back to you.
• We reserve the right to refuse any return due to signs of wear, misuse, or alterations.

Restocking fee: a $12 USD restock fee plus $3 USD per additional unit will be deducted from the refund amount. If you received free shipping and return your full order, an additional $12 shipping fee will be deducted from your refund.

All restocking fees are waived for the exchange and store credit options.

Original and return shipping fees will not be credited back.

If a piece arrives faulty or isn't what you ordered, email us within 14 days of delivery and all fees are waived. We'll send a replacement or a full refund, whichever you prefer.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund, exchange or store credit has been issued.

We do our best to process your return within 3 business days of receipt at our Austin, TX facility. Some banks take a further 5–10 business days to post a refund, so depending on your bank you might not see it immediately.

We are not currently accepting returns on orders shipped outside the United States. If something isn't right with an international order, email orders@thisistheshoreline.com and we'll do our best to help.

Received a Shore Line piece as a gift? Email us with the order number from the packing slip. Gift returns are issued as store credit in the recipient's name.